Terms and conditions

general terms and conditions for e-shops

These general terms and conditions (" Terms ") govern the rights and obligations of you, as buyers, and us, as sellers or traders, within the framework of contractual relationships concluded through distance communication, specifically through the E-shop on the website www.allforfighters.eu .

All information about the processing of your personal data is contained in the personal data processing policy, which can be found here [TO BE ADDED] .

As you probably know, we primarily communicate remotely. Therefore, our Contract also uses means of remote communication that allow us to reach an agreement without the simultaneous physical presence of Us and You.

If any part of the Terms and Conditions contradicts what we have jointly agreed upon as part of the process of Your Order on Our E-shop, that specific agreement will take precedence over these Terms and Conditions.

some definitions
1. Digital performance is everything that you can purchase in the E-shop by concluding a Contract for the provision of digital performance and at the same time consists of data created and delivered in digital form or a digital service that allows you to create, process, store data in digital form or access such data.
2. Price is the financial amount you will pay for the Goods;
3. The shipping price is the financial amount you will pay for the delivery of the Goods, including the price for packaging, shipping, postage or other fees;
4. The total price is the sum of the Price and the Shipping Price, any additional costs and fees, if these could not be determined in advance;
5. VAT is a value added tax according to applicable law;
6. E-shop is an online store operated by Us at www.allforfighters.eu, where the purchase of Goods will take place;
7. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;
8. We are HelpFit sro , with registered office at Nová 21, Banská Bystrica 97404 , ID number 48105805 , registered in the Commercial Register kept by the District Court in Banská Bystrica, section sro, file no. 27927/S, e-mail allforfighters@gmail.com , telephone number +421 918 107 584 , designated by law as a seller and/or trader; For the avoidance of doubt, we are not operators of an online market, and therefore we are not persons who operate and provide Consumers with an online market, even through a third party, and therefore we are not subject to special information obligations pursuant to Sections 16 and 17 of the Consumer Protection Act.
9. The Order is your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;
10. An entrepreneur is a person registered in the Commercial Register, conducting business on the basis of a trade license, conducting business on the basis of a license other than a trade license pursuant to special regulations, or a person who carries out agricultural production and is registered pursuant to special regulations.
11. A consumer is a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his or her trade or other business activity.
12. A consumer purchase contract is a purchase contract concluded between a trader as a seller and a Consumer as a buyer, if the subject of the purchase is any movable property, including property with digital elements, water, gas or electricity sold in a limited volume or in a specified quantity, even if the property has yet to be manufactured or produced, including according to the specifications of the Consumer as a buyer.
13. Goods are everything you can buy in the E-shop.
14. User Account is an account established based on the data provided by you, which allows for the storage of entered data and the history of ordered Goods and concluded contracts or access and use of Digital Content delivered under the Contract for the provision of digital performance;
15. You are the person purchasing from our E-shop, legally referred to as the buyer. If you indicate your identification number (IČO) in your order, you acknowledge that the provisions of these Terms and Conditions, which are specifically intended for Entrepreneurs, as well as the terms and conditions mutually agreed between us, will apply to you, while you are still entitled to full protection against unfair and aggressive business practices and against deceptive acts and deceptive omissions within the limits of relevant legal regulations;
16. The Contract is a purchase contract agreed on the basis of a duly completed Order sent via the E-shop, and is concluded when you receive an Order confirmation from Us. The Contract is also a contract for the purchase of a thing with digital elements and a contract for the provision of digital performance. In the event that these Terms and Conditions refer in their individual parts or individual points specifically to a contract for the purchase of a thing with digital elements or a contract for the provision of digital performance, such special arrangement applies only to the Goods and/or Digital Performance provided on the basis of a given contractual type.
17. A distance contract is a contract between a trader and a consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the trader and the consumer, in particular by using an online interface, e-mail, telephone, fax, mailing list or offer catalogue (“Contract”).
18. The Civil Code is the Slovak Act No. 40/1964 Coll., as amended.
19. The Consumer Protection Act is the Slovak Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts.
General provisions and instructions
1. Purchase of Goods is possible only through the web interface of the E-shop. Www.allforfighters.eu
2. When purchasing the Goods, it is Your obligation to provide Us with all information correctly, completely and truthfully. We will therefore consider the information You provided Us when ordering the Goods to be correct, complete and truthful.
Conclusion of the contract
1. A contract with us can be concluded in Slovak and English.
2. The Contract is concluded remotely via the E-shop, and the costs of using the means of communication that you use when concluding the Contract remotely are paid by you. These costs do not increase the Total Price of the Goods, and they do not differ in any way from the basic rate that you pay for using these means (i.e. in particular for internet access), so you do not need to expect any additional costs charged by Us beyond the Total Price. By submitting the Order, you agree to the use of means of communication remotely.
3. In order for us to conclude the Contract, you must create a draft Order in the E-shop. This draft must include the following information:
  1. Information about the purchased Goods (in the E-shop, you mark the Goods you are interested in purchasing by clicking the " Add to Cart " button);
  2. Information about the Price, Shipping Price, VAT, payment method of the Total Price and the requested method of delivery of the Goods; this information will be entered when creating the Order proposal within the E-shop user environment, while information about the Price, Shipping Price, VAT and Total Price will be automatically included by Us in the Order proposal based on the Goods you have selected and the method of delivery;
  3. Your identification data used to enable us to deliver the Goods, in particular your name, surname, delivery address, telephone number and e-mail address;
4. During the creation of the Order draft, you can change and check the data until it is created.
5. After checking by pressing the "Order with payment obligation" button, you will create the Order. Before pressing the button, you must confirm that you have read and agree to the Terms and Conditions, otherwise it will not be possible to create the Order. The checkbox is used for confirmation and agreement . After pressing the "Order with payment obligation" button, all filled-in information will be sent directly to Us.
6. We will confirm your Order to you as soon as possible after it is delivered to Us by a message sent to your e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms and Conditions. Our confirmation of the Order concludes a Contract between Us and You. The Terms and Conditions in the version effective on the date of the order form an integral part of the Contract.
7. There may also be cases where we will not be able to confirm your Order. This mainly concerns situations where the Goods are not available or cases where you order a larger number of Goods than is allowed by us. However, we will always provide you with information about the maximum number of Goods in advance within the E-shop and it should therefore not be surprising to you. If there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In such a case, the Contract is concluded when you confirm our offer.
8. In the event that an obviously incorrect Price is stated in the E-shop or in the Order proposal, mainly due to a technical error, we are not obliged to deliver the Goods to you at this Price even if you have received confirmation of the Order and therefore the Contract has been concluded. In such a situation, we will contact you immediately and in such a case we will be entitled to withdraw from the Contract, and we will send you this withdrawal from the Contract together with an offer to conclude a new Contract in a modified form compared to the Order. In such a case, the new Contract is concluded when you confirm Our offer. If you do not confirm Our offer even within 3 days of its sending, we are entitled to withdraw from the concluded Contract. An obvious error in the Price is considered, for example, a situation where the Price clearly does not correspond to the usual price at other sellers at the time of creating the Order or a figure in the Price is clearly missing or is additionally stated.
9. In the event that the Contract is concluded, you will be obligated to pay the Total Price.
10. If you have a User Account, you can place an Order through it. Even in this case, you are obliged to check the accuracy, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is identical to that of a buyer without a User Account, but the advantage is that you do not need to fill in your identification data repeatedly.
11. In some cases, we allow you to use a discount on the purchase of Goods. To provide a discount, you must fill in the details of this discount in the pre-specified field within the Order proposal. If you do so, the Goods will be provided to you with a discount.
User account
1. Based on your registration in the E-shop, you can access your User Account.
2. When registering a User Account, it is your obligation to provide all entered data correctly and truthfully and to update it in case of changes.
3. Access to the User Account is secured by a username and password. It is your obligation to maintain confidentiality regarding these access details and not to provide them to anyone. We are not responsible for any misuse of these details.
4. The user account is personal and you are therefore not authorized to allow its use by third parties.
5. We may cancel your User Account, in particular if you do not use it for more than 12 months , after your withdrawal from the Contract, or if you breach your obligations under the Contract.
6. The user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.
price and payment terms , reservation of ownership
1. The price is always stated in the E-shop, in the Order proposal and in the Contract. In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always be identical to the price in the Contract. The Order proposal also states the Price for shipping, or the conditions under which shipping is free.
2. The total price according to point 1.4 is stated including VAT, including all fees stipulated by special legal regulations.
3. We will require payment of the Total Price from you after the conclusion of the Contract and before the delivery of the Goods. You can pay the Total Price in the following ways :
  1. By bank transfer. We will send you payment information in the Order confirmation. In case of payment by bank transfer, the Total Price is payable within 14 days.
  2. By card online. In this case, payment is made via the Shoptet Pay payment gateway , and the payment is governed by the terms and conditions of this payment gateway. In the case of payment by card online, the total price is payable within 14 days.
  3. Cash on delivery. In this case, payment will be made upon delivery of the Goods as opposed to handing over the Goods. In the case of payment by cash on delivery, the Total Price is payable upon receipt of the Goods.
  4. In cash upon personal collection. It is possible to pay for the Goods in cash upon personal collection. In the case of payment in cash upon personal collection, the Total Price is payable upon receipt of the Goods.
4. The invoice will be issued in electronic form after payment of the Total Price and will be sent to your email address specified in the Order. The invoice will also be physically attached to the Goods and available in your User Account, if you have one.
5. The ownership of the Goods shall only pass to you after you have paid the Total Price and the Goods have been delivered to you. In the case of payment by bank transfer, the Total Price shall be paid by crediting the funds to Our account, in other cases it shall be paid at the time of payment.
DELIVERY OF GOODS , TRANSFER OF RISK OF ACCIDENTAL DAMAGE AND ACCIDENTAL DETERIORATION AND LOSS OF THE OBJECT OF PURCHASE
1. The goods will be delivered to you in the manner of your choice, and you can choose from the following options :
  1. Personal collection at our address
  2. Personal collection at Packeta distribution points;
  3. Delivery via GLS transport company.
2. Goods can be delivered within the Slovak Republic and other EU countries /Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Netherlands, Croatia, Lithuania, Latvia, Luxembourg, Hungary, Germany, Poland, Portugal, Austria, Romania, Slovenia, Spain, Switzerland, Sweden, Italy/ .
3. We are obliged to deliver the Goods to you without delay, but no later than 30 days from the date of conclusion of the Contract, unless we agree otherwise. The Goods are delivered when you take them over or a person designated by you takes them over, or when we hand them over to the carrier you have appointed outside the transport options we have offered you. If the Goods require assembly or installation by us, the Goods are deemed to be delivered only upon completion of assembly or installation. Goods with digital elements are deemed to be delivered when the relevant digital content or digital service is made available to you for download and installation, or, in the case of continuous delivery of digital content or provision of a digital service over an agreed period, when it begins to be made available to you.
4. During the performance of the Contract, such facts may arise that will affect the delivery date of the Goods ordered by you. We will inform you immediately by e-mail about the change in the delivery date and the new expected delivery date of the ordered Goods, while your right to withdraw from the Contract is not affected by this. Our notification of the new delivery date of the Goods also includes Our request to you to state whether you insist on the delivery of the Goods ordered by you on the new date. In the case of personal collection at Our premises, we will always inform you about the possibility of collecting the Goods by e-mail .
5. When receiving the Goods from the carrier, it is your obligation to check the integrity of the packaging of the Goods and, in the event of any damage, to immediately notify the carrier and Us. If the packaging is damaged, which indicates unauthorized manipulation and entry into the shipment, it is not your obligation to receive the Goods from the carrier.
6. You are obliged to take over the Goods at the agreed place and time. If you do not take over the delivered Goods in accordance with the previous sentence, we will notify you by e-mail where you can take over the Goods, including the deadline for taking over the Goods, or we will re-deliver the Goods to you based on your written request sent no later than 14 days from the date you were supposed to take over the Goods, and you undertake to pay us all costs associated with the redelivery of the Goods at your request. In the event that you breach your obligation to take over the Goods, except in cases pursuant to point 6.4 of these Terms and Conditions, this shall not result in a breach of Our obligation to deliver the Goods to you. At the same time, the failure to take over the Goods shall not be a reason for withdrawal from the Contract between Us and You. If you fail to take over the Goods even within an additional period, We shall have the right to withdraw from the Contract due to Your material breach of the Contract. If we decide to exercise the right in question, the withdrawal is effective on the date on which we deliver this withdrawal to you. Withdrawal from the Contract does not affect the claim for compensation for damage incurred in the amount of the actual costs of attempting to deliver the Goods at your request, or any further claim for compensation for damage, if any.
7. If, for reasons arising on your part, the Goods are delivered repeatedly or in a manner other than that agreed in the Contract, it is your obligation to reimburse Us for the costs associated with this repeated delivery at your request. We will send you the payment details for the payment of these costs to your e-mail address specified in the Contract and they are due within 14 days of receipt of the e-mail.
8. The risk of accidental destruction, accidental deterioration and loss of the Goods passes to you at the moment of delivery of the Goods. In the event that you do not take over the Goods or refuse to take over them, except in cases under point 6 of these Terms and Conditions, the risk of accidental destruction, accidental deterioration and loss of the Goods passes to you at the moment when you had the opportunity to take over them, but for reasons on your part, the takeover did not take place. The transfer of the risk of accidental destruction, accidental deterioration and loss of the Goods means that from that moment you bear all consequences associated with the loss, destruction, damage or any depreciation of the Goods.
rights from liability for defects
1. Introductory provision on liability for defects
  1. 1. If you are an Entrepreneur, we undertake to deliver the Goods to you in the agreed quality, quantity and without defects.
    2. If you are a Consumer, we undertake to deliver the Goods to you in accordance with the general requirements under Section 617 of the Civil Code and the agreed requirements under Section 616 of the Civil Code presented by the properties of the Goods ordered by you on Our E-shop or in Our promotional materials in relation to the delivered Goods, and without defects. The Goods may not be in accordance with the general requirements under Section 617 of the Civil Code if, upon conclusion of the Contract, we expressly informed you that a certain property does not comply with such general requirements and you have expressly and separately agreed to this.
    3. The Goods sold are in accordance with the general requirements under Section 617 of the Civil Code if:

is suitable for all purposes for which Goods of the same type are normally used, taking into account in particular the legal regulations, technical standards or codes of conduct applicable to the relevant sector, if technical standards have not been developed ;
corresponds to the description and quality of the sample or model that we made available to you before the conclusion of the Contract ;
is supplied with the accessories, packaging and instructions, including assembly and installation instructions, that you can reasonably expect ;

d) is delivered in the quantity, quality and with the properties, including functionality, compatibility, safety and ability to maintain its functionality and performance (lifespan) in normal use, which are common for Goods of the same type and which you can reasonably expect given the nature of the Goods sold, taking into account any public statement by us or a public statement by another person in the same supply chain, including the manufacturer, or on their behalf, in particular when promoting the Goods or on their label, whereby the manufacturer is considered to be the manufacturer of the Goods, the importer of the Goods on the European Union market from a third country or another person who identifies himself as the manufacturer by placing his name, trademark or other distinctive sign on the Goods. We are liable for defects that the Goods have upon delivery to the extent of Our obligation specified in Art. 7.1.1. or 7.1.2. of these Terms and Conditions.
If you are an Entrepreneur, we are not liable for defects in the Goods in the following cases:
1. if you were informed of existing defects or you should have known about the defects based on the circumstances of the conclusion of the Contract and these defects are not in conflict with the agreed properties of the Goods;
2. if the defects in the Goods arose after you took over the Goods, provided that the defects did not arise due to a breach of Our obligations or you had the opportunity to take over the Goods in accordance with Article 6 of these Terms and Conditions and you refused to take over the Goods without legal reason or did not take over the Goods;
3. if you have not notified the apparent defects of the Goods in a timely manner in accordance with Article 7.3.1 of these Terms and Conditions;
4. if you have not notified hidden defects of the Goods in a timely manner in accordance with Article 7.3.2 of these Terms and Conditions;
5. We are not liable for defects in used Goods caused by use or wear and tear. We are not liable for defects in Goods sold at a lower price for which a lower price was agreed.
If you are a Consumer, we are not liable for defects and properties of the Goods in cases where:
1. you have not reported defects in the Goods within the period specified in point 7.4.1 of these Terms and Conditions;
2. the properties of the Goods do not comply with the general requirements pursuant to Section 617 of the Civil Code, and you have been clearly informed of this fact in writing by Us and have specifically expressed your express written consent to the said non-compliance;

it is a contract for the purchase of Goods with digital elements or a contract for the provision of digital performance

and defects in the Goods arose as a result of incorrect installation or failure to install necessary updates, if we have ensured the delivery of such updates to you, informed you of their availability and the consequences in the event that you do not install them;
and the failure to install or incorrect installation of the necessary updates, which resulted in defects in the Goods, was not caused by deficiencies in the installation instructions provided by Us;

The general warranty period is 24 months. The warranty period begins from the moment of receipt of the Goods by you.
If the Goods are replaced, the warranty period will start again from the date of receipt of the new Goods by you.
Your rights under liability for defects in Goods covered by the warranty period will lapse if you do not exercise them within the warranty period. However, you must exercise your rights under liability for defects in Goods that are subject to rapid deterioration no later than the day following purchase, otherwise your rights will lapse.

The Goods sold are defective if they do not comply with the agreed requirements and general requirements according to the points above or if their use is prevented or restricted by the rights of a third party, including intellectual property rights. We guarantee that at the time of the transfer of the risk of accidental destruction and accidental deterioration and loss of the Goods according to point 6.8 of the Conditions, the Goods are free from defects, in particular that:
1. corresponds to the description, type, quantity and quality and has the properties that we have agreed with you, and if they have not been expressly agreed, then those that we have stated in the description of the Goods, or those that can be reasonably expected given the nature of the Goods;
2. is suitable for the purposes we have stated or for purposes that are usual for Goods of this type and is functional;
3. it is characterized by a defined ability to function with hardware or software with which Goods of the same type are commonly used, without the need to change the Goods sold, hardware or software (compatibility) and a defined ability to function with hardware or software different from those with which Goods of the same type are commonly used (interoperability);
4. is delivered with all accessories and instructions, if so agreed with you in the Contract;
5. updates specified in the Agreement are delivered if the Goods are Goods with digital elements.

Conditions for exercising the right to liability for defects (complaints) specifically for Entrepreneurs
1. It is your obligation to report and point out the defect without undue delay after you could have discovered it, but no later than 3 days after receiving the Goods.
2. You are obliged to exercise the right to liability for other (hidden) defects in the manner specified in point 7.5.1 below without undue delay after you have discovered the defect in the Goods, but no later than the expiry of the warranty period.
3. If the Goods are delivered to you in a broken or damaged package or the shipment is obviously too light, we ask you not to accept such Goods from the transport company and to notify us of this fact immediately by phone at +421 918 107 584 or by e-mail at allforfighters@gmail.com. In the event of detection of obvious defects (e.g. mechanical damage), you are obliged to file a complaint without undue delay in accordance with point 7.5.1. below. We will not take into account any later complaints due to obvious defects in the Goods, including defects consisting in the incompleteness of the Goods.
4. The warranty applies to all defects in the Goods described in point 7.2.. and/or in violation of our obligation in point 7.1.1a. of these Terms and Conditions.
5. You are not entitled to exercise your right of liability for a defect if we are not liable for defects pursuant to point 7.1.5. of these Terms and Conditions or under the legal regulations valid and effective at the time of conclusion of the Contract or if you knew about the defect before taking over the Goods, or we warned you about it or you were given an appropriate discount on the Price of the Goods for that reason.

Conditions for exercising the right to liability for defects (complaints) specifically for Consumers
1. You are entitled to exercise your rights under liability for defects that occur in the received Goods within 2 months of the discovery of the defect, but no later than 24 months from the delivery of the Goods. If the subject of the purchase is Goods with digital elements, in which the digital content is to be delivered or the digital service is to be provided continuously during the agreed period, we are liable for any defect in the digital content or digital service that occurs or becomes apparent during the entire agreed period, but at least for 2 years from the delivery of the Goods with digital elements.
2. If the Goods are delivered to you in a broken or damaged package or the shipment is obviously too light, we recommend that you do not accept such Goods from the transport company and that you notify us of this fact immediately by phone at +421 918 107 584 or by e-mail at allforfighters@gmail.com. If you decide to accept such a shipment, it is necessary to check the shipment in the presence of the carrier and make sure that no items of the Goods are missing and that all items of the Goods are in order. If you find, when checking the shipment according to the previous sentence, that the condition or number of items of the ordered Goods is not in accordance with what you ordered, we recommend that you write a Report on damage to the shipment with the carrier or point out such a deficiency in the carrier's acceptance protocol.
3. In the event of additional detection of obvious defects after receipt of the Goods (e.g. mechanical damage, missing Goods or their items, incorrect Goods or their items), we ask you to file a complaint without undue delay in accordance with point 7.5.1. below. We are entitled to reject a later complaint due to obvious defects in the Goods, including a defect consisting in the incompleteness of the Goods.
4. You are not entitled to exercise your right to liability for defects if we are not liable for defects pursuant to point 7.1.6 of these Terms and Conditions or pursuant to the legal provisions valid and effective at the time of conclusion of the Contract.
5. You are entitled to exercise your right to claim liability for defects in the manner specified in point 7.5.1 and within the period specified in point 7.4.1 of these Terms and Conditions.

Exercising the right to liability for defects (complaints)

1. In the event that the Goods have a defect, i.e. in particular if any of the conditions under point 7.1 Introductory provision on liability for defects are not met , you can notify Us of such a defect and exercise your rights under liability for defects (i.e. claim the Goods) by sending an e-mail or letter to Our addresses listed in Our identification data, or in person at Our establishment(s), the list of which is available on Our website. You can also use the sample form provided by Us for the claim, which forms Annex No. 1 to these Terms and Conditions.
2. In your notification, by which you are making a complaint, please provide, in particular, a description of the defect in the Goods and your identification data, including the e-mail address to which you would like to receive notification of the method of handling the complaint, and also indicate which of the claims for liability for defects specified in points .7.6.3. to .6.8. you are making.
3. When making a complaint, please also submit to us proof of purchase of the Goods (invoice) in order to prove its purchase from us, otherwise we are not obliged to acknowledge your complaint.
4. The day of filing a complaint is considered the day of delivery of the defective Goods together with the relevant documents (according to point 7.5.3). If your submission, by which you are filing a complaint, is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will request from you in writing, especially by e-mail, to supplement the submitted complaint. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.
5. When we receive your complaint or your supplement to the submitted complaint, we will immediately issue you a written confirmation of receipt of the complaint, or a confirmation of the defect. In the confirmation, we will state the shortest possible period determined in accordance with point 7.6.1., within which we will eliminate the defect in the Goods.
6. If you do not complete the submitted complaint pursuant to point 7.5.4. of this article without undue delay, no later than 10 days from the date of delivery of Our request pursuant to point 7.5.4. of this article, we will consider your submission unfounded and if the missing information requested, which you were asked to complete, is necessary for processing the complaint, we may decide not to deal with such an incomplete complaint.

Complaint handling
1. Based on your decision as to which of the methods of defect removal specified in points 7.6.3. and 7.6.4. to 7.6.8 you apply, we will remove the defect within a reasonable period of time that we need to assess the defect and repair or replace the item, taking into account the nature of the item and the nature and severity of the defect, and which will not exceed 30 days from the date of your complaint, or from the date of the defect being pointed out. We do not provide a consumer guarantee pursuant to Section 626 of the Civil Code. . We are not obliged to accept the method of defect removal chosen by you if the method chosen by you is not possible or would cause us unreasonable costs, taking into account the Price of the Goods and the severity of the defect.
2. Only in exceptional cases and for objective reasons can we extend the period for removing the defect specified in the confirmation of receipt of the complaint by the shortest time necessary to remove the defect. We will inform you in writing about such an extension of the period for removing the defect.
3. If it is a defect that we can eliminate by repairing it, you have the right to have the defect repaired free of charge, in a timely manner and properly at Our expense.
4. Instead of removing the defect by repairing it, you can request a replacement of the Goods.

Instead of removing the defect in the Goods by repairing it, we can always replace the defective Goods with a perfect one, if this does not cause you serious inconvenience.
After the period for removal of the defect has expired, you are entitled to a reasonable discount on the Price of the Goods or you may withdraw from the Contract. You also have the same rights in cases where we do not repair the defect or replace the Goods, we refuse to repair or replace the Goods for the reason that repair or replacement is not possible or would require disproportionate costs, the Goods continue to have the same defects despite their repair or replacement, or we inform you that the defect cannot be repaired or the Goods replaced within a reasonable period of time or without causing you significant inconvenience. The discount on the purchase price must be proportionate to the difference between the value of the Goods sold and the value that the Goods would have had if they were free of defects. We will pay you the purchase price or the payment of the discount on the purchase price in the same way that you used to pay the purchase price, unless we expressly agree on another method of payment. We will bear all costs associated with the payment.

You may not withdraw from the Contract under point 7.6.6 if you have contributed to the defect or if the defect is negligible. If the Contract concerns several Goods, you may withdraw from the Contracts only in relation to the defective Goods. In relation to the other Goods, you may withdraw from the Contract only if it cannot be reasonably expected that you will be interested in keeping the other Goods without the defective Goods.

If the defect in the Goods cannot be removed and prevents you from using the Goods properly as if they were free of defects, you have the right to exchange the Goods or withdraw from the Contract. You have the same rights if the defects are removable, but you cannot use the Goods properly due to the recurrence of the defect after repair or due to a large number of defects.
We will handle your complaint or allegation of a defect by delivering the repaired Goods, replacing the Goods, paying an appropriate discount on the Price of the Goods, or by a written, reasoned refusal of liability for defects, i.e. by rejecting your complaint.

If you are a Consumer, the exercise of rights arising from liability for defects in Goods is governed by the provisions of Section 619 et seq. of the Civil Code and the Consumer Protection Act. No. ").
If we deny liability for defects or reject your complaint, you have the right to contact an accredited person, authorized person or notified person (e.g. an expert, authorized, accredited or notified person, authorized service, scientific institution, etc.) to provide you with an expert opinion or professional opinion to prove Our liability for defects in the Goods.
If you prove our liability for defects in the Goods according to point 7.8., you have the option to repeatedly point out defects in the Goods to us, but it is true that we cannot deny this liability and we will therefore be obliged to deal with your complaint again.
The costs related to obtaining an expert opinion or professional opinion pursuant to point 7.8 of these Terms and Conditions shall be borne by Us, but you must claim them from Us no later than 2 months after the handling of the repeated complaint.
We have hereby properly informed you of your rights related to the exercise of liability for any defects in the Goods. By concluding the Contract, you confirm that you have had the opportunity to read the terms of the Goods complaint in advance and properly and that you understand them.

withdrawal from the contract
1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from its beginning, may occur for the reasons and in the manner specified in this article, or in other provisions of the Terms and Conditions, in which the possibility of withdrawal is expressly stated.
2. If you are a Consumer , you have the right, in accordance with the provisions of Section 20 of the Consumer Protection Act, to withdraw from the Contract without giving a reason within 14 days from the date of receipt of the Goods, or the conclusion of a Contract, the subject of which is the provision of a service, or the conclusion of a Contract for the supply of digital content, which we supply other than on a tangible medium. If we have concluded a Contract, the subject of which is several types of Goods or the supply of several parts of the Goods, this period begins to run on the date of receipt of the last part of the Goods, and if we have concluded a Contract, on the basis of which we will supply the Goods to you regularly and repeatedly, it begins to run on the date of receipt of the first delivery. You may withdraw from the Contract in any demonstrable manner (in particular by sending an e-mail or letter to Our addresses specified in Our identification data in the Terms). For withdrawal, you can also use the sample form provided by Us, which forms Annex No. 2 to the Terms and Conditions. You are entitled to withdraw from the Contract only in relation to a specific Product or Products, if we have delivered or provided several Products under the Contract. The effects of withdrawal from the Contract also apply to any supplementary contract to the Contract, unless we expressly agree otherwise. After receiving the notice of withdrawal from the Contract, We will immediately provide You with Our confirmation of its delivery by e-mail or on a durable medium.
3. If you are a Consumer and we do not deliver the Goods to you on time, you are entitled to withdraw from the Contract even without providing an additional reasonable period of time pursuant to Section 517(1) of the Civil Code, if (i) we refuse to deliver the Goods to you, (ii) timely delivery was of particular importance considering all the circumstances of the conclusion of the Contract, (iii) you notified Us before concluding the Contract that timely delivery was of particular importance.
4. However, even as a Consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:
  1. provision of the service, if the service has been fully provided and the provision of the service has begun before the expiry of the withdrawal period from the Contract with your express consent and you have also declared that you have been duly informed that by expressing your consent you lose the right to withdraw from the Contract after the service has been fully provided, if you are obliged to pay the Price under the Contract ;
  2. sale of Goods whose Price depends on price movements on the financial market, which we cannot influence and which may occur during the period for withdrawal from the Contract;
  3. sale of alcoholic beverages, the Price of which was agreed at the time of conclusion of the Contract, while their delivery can be carried out after 30 days at the earliest and their Price depends on market price movements, which we cannot influence;
  4. sale of Goods that have been made to your specifications or that have been custom-made for you;
  5. the sale of Goods which are subject to rapid deterioration or spoilage and Goods which have been inseparably mixed with others after delivery;
  6. sale of Goods enclosed in protective packaging, which is not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery;
  7. sale of sound recordings, video recordings, audiovisual recordings or software sold in protective packaging, if the original packaging has been damaged after delivery of the Goods;
  8. sale of periodicals, with the exception of sales under a subscription contract;
  9. delivery of digital content, if it was not delivered on a tangible medium and was delivered with your prior express consent before the expiry of the withdrawal period from the Contract and We have notified you that you do not have the right to withdraw from the Contract.
5. The withdrawal period pursuant to Article 8 of the Terms and Conditions is deemed to have been observed if you send Us a notice of withdrawal from the Contract during the period (but no later than on its last day).
6. In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days from the date of receipt of the notice of withdrawal to your bank account from which it was credited, or to your bank account selected in the withdrawal from the Contract. However, the amount will not be refunded before you return the Goods to Us or prove that they have been sent back to Us . Please return the Goods to Us clean, if possible including the original packaging.
7. In the event of withdrawal from the Contract pursuant to Art. 8 of the Terms and Conditions, you are obliged to send the Goods to Us within 14 days of withdrawal, hand over the Goods to Us or to a person authorized by Us to take over the Goods, and you bear the costs of returning the Goods to Us. This does not apply if we agree to collect the Goods in person or through a person authorized by Us. The period is observed if the Goods were handed over for transport no later than the last day of the period. On the other hand, you are entitled to have us refund the Transport Price to you, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods. The provisions of the first sentence of this point also apply to the return of the material carrier on which the Digital Performance was delivered to you under the Contract for the provision of a digital performance. After your withdrawal from the Contract for the provision of a digital service, we are also entitled to prevent you from further using the Digital Service, in particular by restricting access to the Digital Service or cancelling your user account. If the subject of the Contract from which you withdraw is the provision of a service, you are obliged to pay Us the Price for the actually provided service by the date of receipt of the notice of withdrawal from the Contract, if you have given your express consent to the commencement of the provision of the service before the provision of the service.
8. You are liable for damage in cases where the Goods are damaged as a result of your handling them in a manner that is not necessary given their nature and characteristics. In such a case, we will invoice you for the damage caused after the Goods are returned to us and the invoiced amount is due within 14 days.
9. We are entitled to withdraw from the Contract due to the sale of stocks, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has suspended production or made significant changes that have made it impossible to fulfill Our obligations under the Contract or for reasons of force majeure, or if, despite all Our efforts that can be fairly demanded of Us, We are unable to deliver the Goods to You within the period specified in these Terms and Conditions. In these cases, We are obliged to inform You of this fact without undue delay and to refund to You the Total Price for the Goods already paid, within 14 days from the date of notification of withdrawal from the Contract. We will refund to You the Total Price for the Goods paid in the same way as You paid the Total Price, without prejudice to the right to agree with You on another method of refund, provided that You are not charged any additional fees in connection therewith.
10. We are also entitled to withdraw from the Contract if you have not accepted the Goods within 5 working days from the date on which you became obliged to accept the Goods .
submitting suggestions and complaints
1. As a Consumer, you are entitled to submit suggestions and complaints in writing, via e-mail to: allforfighters@gmail.com .
2. We will inform you about the assessment of your suggestion or complaint by e-mail sent to your e-mail address.
3. The supervisory authority is mainly the Slovak Trade Inspection (SOI) , the SOI Inspectorate for the Banská Bystrica Region, with its registered office: Dolná 46, Banská Bystrica 97404 , tel. no. +421484124969
4. If you are not satisfied with the handling of your complaint or suggestion, you can also submit a request for an inspection electronically via the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi .
alternative dispute resolution with consumers
1. You have the right to contact Us with a request for redress, by e-mail sent to: allforfighters@gmail.com , if you are not satisfied with the way in which we have handled your complaint or if you believe that we have violated your rights. If we respond negatively to your request or do not respond to it within 30 days of sending it, you have the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity (“ Subject ”) pursuant to Act No. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Acts, as amended (“Alternative Dispute Resolution Act”).
2. The subjects are authorities and authorized legal entities pursuant to Section 3 of the Act on Alternative Dispute Resolution and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1 .
3. You can submit a proposal in the manner specified in Section 12 of the Alternative Dispute Resolution Act.
4. You also have the right to initiate an out-of-court dispute resolution online via the ODR platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297 or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK .
Final provisions
1. We will deliver all written correspondence with you by electronic mail. Our email address is listed under Our Identification Data. We will deliver correspondence to your email address listed in the Agreement, in your User Account or through which you contacted us.
2. The Contract may only be amended by our written agreement. However, we are entitled to amend and supplement these Terms and Conditions, but this amendment will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this amendment. However, we will inform you about the amendment only if you have created a User Account (so that you have this information in case you order new Goods, but the amendment does not establish the right of termination, since we do not have a concluded Contract that could be terminated) , or we are to deliver the Goods to you regularly and repeatedly under the Contract. We will send you information about the amendment to your e-mail address at least 14 days before the effective date of this amendment. If we do not receive a termination notice from you for the concluded Contract for regular and repeated deliveries of the Goods within 14 days of sending the information about the amendment, the new terms and conditions become part of our Contract and apply to the next delivery of the Goods following the effective date of the amendment. The notice period if you resign is 2 months.
3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational disruptions, subcontractor outages, etc.), we are not liable for damage caused as a result of or in connection with force majeure or unforeseeable events, and if this situation lasts for a period longer than 10 days, both We and You have the right to withdraw from the Contract in writing.
4. An integral annex to the Terms and Conditions is a sample complaint form (Annex No. 1) and a sample form for withdrawal from the Contract together with instructions (Annex No. 2).
5. The Agreement, including the Terms and Conditions, is archived in electronic form by Us, but is not accessible to You. However, you will always receive these Terms and Conditions and Order confirmations with a summary of the Order by e-mail and will therefore always have access to the Agreement even without Our cooperation. We recommend that you always save the Order confirmation and Terms and Conditions.
6. Our activities are not subject to any codes of conduct pursuant to Section 2, Letter I) of the Consumer Protection Act.
7. These Terms and Conditions shall enter into force on 1.1.2025.

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